 Health Information Management
Health Information Processing
Hours of Operation: 8 a.m. - 4:30 p.m., Monday - Friday
The medical records department transcribes, organizes, and maintains medical records in a timely manner to support customers inside and outside our facility.
To Request a Medical Record
(patients, insurance companies, attorneys, government agencies, etc.)
Call the medical records department for information on obtaining records. The requestor must submit a valid authorization form signed and dated by the patient/legal representative. Certain restrictions and fees may apply.
To reach the health information management Department, please call (814) 274-5275 or fax (814) 274-5357
Frequently Asked Questions:
How long will it take to get a copy of my medical records?
The average turn around time for a request is 5-7 working days, depending on the completion status and the availability of the record.
How much does it cost?
There is no charge when you request that we send your information to another physician/health care facility for continuation of care. Attorneys, government agencies and insurance companies will be issued a prebill to prepay for the documents. There is a charge to issue copies directly to the patient. This charge will vary depending on the volume of pages.
How long do you retain records?
Charts are kept in active files for two years. Inactive charts are stored off site, which requires additional time to retrieve. Medical records are retained for at least 10 years.
I do not want some parts of my medical records released to anyone. What do I do?
Contact the medical records department at (814) 274-5275 to request that your medical record be flagged to indicate that certain information can be released only with your permission.
May I look at my family’s medical record?
Unless you are the patient’s legal guardian, you may not review a family member’s record without their signed consent.
Who can look at my record?
CCMH staff may look at a patient’s record if they are directly involved in his/her care or if they need to look at the chart as an approved function of their job. Patient information cannot be released from CCMH without a valid patient authorization.
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