Mission 
The purpose of Charles Cole Memorial Hospital is to provide excellent healthcare services, responding to the needs of the communities we serve.

Vision 
To achieve our mission and to set a clear direction for this work, our goal is to provide superior clinical outcomes and service satisfaction consistent with our philosophy of clinical excellence and demonstrated by honoring our promises and commitments.

Promises & Commitments
Your health care team will provide reliable, safe, and coordinated care.
Competent, caring professionals will use proven medical best practices.
We will be a proactive partner in building healthier communities.
We will continually inform you about your hospital, health care resources, and services
We will foster public trust and positive community relationships. 
We will keep your hospital financially sound.

At Charles Cole Memorial Hospital we are committed to a Philosophy of Clinical Excellence in which the best doctors and the best caregivers provide care to patients that is safe, effective, patient and family-centered, timely, efficient and equitable and we will measure ourselves against this standard.

Guiding Principles direct the individual behaviors and conduct we expect in the performance of our duties or activities in the fulfillment of the Mission and Vision.

Communicate: The successful delivery of care and services is largely dependent upon effective communication among staff, patients  and residents of the community. The exchange of information must be timely, effective, concise, and complete.

Create an Image: We will take pride in our facility and ourselves, we show respect for our customers and each other through displaying a professional manner, appropriate expressions, neat and appropriate appearance and maintaining the facility’s appearance.

Maintain Safety: Maintaining safety is the responsibility of all staff. We adhere to and enforce policies that relate to the safety and well being of our patients, visitors, employees and environment.

Honor One Another: Courtesy, dignity, and respect are fundamental expectations of all staff. We represent Charles Cole Memorial Hospital in a positive, caring and professional manner at all times.

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Standards of Corporate Conduct

The Charles Cole Memorial Hospital standards of conduct was been adopted by the Charles Cole Memorial Hospital board of directors to provide standards by which all employees of Charles Cole Memorial Hospital conduct themselves to protect and promote organization-wide integrity and enhance the hospital’s ability to achieve the organization’s mission. Click to view Standards of Conduct (pdf).